Privacy Policy
Agencja Celna PLutos team agent Ltd (“we”, “us”, “our”), trading as Agencja Celna UK, respects the privacy of visitors to our website and clients using our services. Below we explain what data we collect, why and on what lawful basis we process it, and what rights you have.
Data controller
The data controller is Agencja Celna PLutos team agent Ltd, Oriel House, 26 The Quadrant, Richmond TW9 1DL, United Kingdom. For any data protection matters, email info@agencjacelna.uk.
What data we collect
- Form and correspondence data — name, email address, phone number and the content of your enquiry (contact form, email, WhatsApp, phone).
- Data needed to provide our services — for example company details and EORI number, invoices, transport documents, shipment or vehicle details and other documents required for a customs declaration.
- Technical data — IP address, browser and operating system type, and information about how you use the site (as described in the cookies section).
Purposes and lawful bases
We process personal data in line with the UK GDPR and the Data Protection Act 2018 and, for individuals in the European Union, the EU GDPR. Lawful bases (Article 6(1) UK GDPR / EU GDPR):
- Answering your enquiry — steps taken at your request before entering into a contract (point b) and the consent you give in the form (point a).
- Providing customs services — performance of a contract (point b).
- Legal obligations, in particular keeping customs and tax records (point c).
- Statistics and marketing (Google Analytics, Google Ads, Meta) — only with your consent (point a).
- Site security, preventing abuse, and establishing or defending legal claims — our legitimate interests (point f).
Contact form
We use data from the contact form only to answer your enquiry and for any follow-up work. Each submission is emailed to our team and stored on the website server so that it is not lost if an email fails. Providing your details is voluntary, but without an email address or phone number we cannot reply.
Cookies, Google Analytics and Google Ads
On your first visit we show a consent banner. Essential cookies and the record of your choice in your browser are always active. Statistics (Google Analytics 4) and marketing tools (the Google Ads tag; Meta as described in the banner) are switched on only after you consent — until then, under Google Consent Mode, they do not set cookies. You can change or withdraw your consent at any time via the “Cookie settings” link in the footer. These tools are provided by Google and Meta, which process data under their own privacy policies.
Who we share data with
We do not sell personal data. We share it only where necessary to provide our services or where required by law, in particular with:
- IT service providers acting on our behalf (website hosting, email) and — with your consent — Google and Meta,
- customs and tax authorities (e.g. HMRC, customs authorities in EU countries) for customs declarations,
- carriers, freight forwarders and partners involved in the shipment, including the entity operating our sister brand easyclearance.pl where a case requires work on the Polish or EU side.
Transfers outside the UK and EEA
Some providers (e.g. Google, Meta) may process data outside the UK and the European Economic Area. Where this happens, transfers rely on mechanisms recognised by law, such as adequacy regulations or standard contractual clauses. We will tell you about the safeguards used on request.
How long we keep data
- Enquiries that do not lead to work together — for as long as needed to handle them and any follow-up conversation.
- Records of services provided — for the period required by customs and tax law and until any potential claims are time-barred.
- Analytics and marketing data — in line with the settings of those tools or until you withdraw consent.
Your rights
You have the right to access your data, to have it corrected or erased, to restrict its processing and to data portability.
Right to object: you can object at any time to processing based on our legitimate interests and to processing for marketing purposes.
Withdrawing consent: you can withdraw consent at any time (e.g. via “Cookie settings” or by email); this does not affect the lawfulness of processing before withdrawal.
To exercise your rights, email info@agencjacelna.uk. We do not make decisions based solely on automated processing that have legal effects on you.
Right to complain
If you believe we are processing your data unlawfully, you can complain to the UK supervisory authority, the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint. People living in the EU can complain to the supervisory authority in their country — in Poland, the President of the Personal Data Protection Office (UODO, uodo.gov.pl). We would, however, appreciate the chance to resolve your concern first.
Security
We use appropriate technical and organisational measures to protect data against unauthorised access, loss, damage or theft.
Changes to this policy
We may update this privacy policy. The current version is always available on this page.
Contact
- Agencja Celna PLutos team agent Ltd, Oriel House, 26 The Quadrant, Richmond TW9 1DL
- Email: info@agencjacelna.uk
- Phone: +44 333 335 5072
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