Contact
Contact our UK customs agency
Tell us about the goods or vehicle, the route and the timing — we'll come back with the documents you need and the next step. We reply on working days, usually the same day; for anything urgent, WhatsApp or phone is fastest.
Choose the most convenient channel
Richmond TW9 1DL, United Kingdom
A few minutes' walk from Richmond station (District line, London Overground, South Western Railway).
Open in mapsOpening hours
- Monday – Friday9:00 – 17:00
- Saturday and Sundayclosed
- UK bank holidaysclosed
Messages sent outside working hours are handled on the next working day.
Company details
Plutos Team Agent Ltd t/a Agencja Celna UK
Company No. 12923103
Oriel House, 26 The Quadrant, Richmond TW9 1DL
Customs agency registered with CDS (UK EORI)
Polish/EU-side matters: sister brand easyclearance.pl
Urgent — a lorry waiting on a GMR or ENS? Message us on WhatsApp +44 7404 091503 or call +44 333 335 5072 (Mon–Fri, 9:00–17:00 UK time).
What happens after you get in touch
- Your enquiry — by form, email or WhatsApp — goes straight to our team.
- We review the goods description, route and documents, and ask if anything is missing.
- We reply with a quote or a document checklist and a clear next step.
What we help with most often
- Customs clearance from the UK — CDS declarations, ENS and GMR for UK–EU movements.
- T1 transit document — transit from Great Britain to Poland and the EU.
- Relocation goods from the UK and car clearance from England — for private individuals.
See the full list on Our services, and indicative costs on how much UK customs clearance costs.
Ask about customs clearance
We reply on working days, usually the same day. Fields marked with an asterisk are required.
Something went wrong. Please try again or contact us by email or WhatsApp.
Before you write
What speeds up our reply
What you are moving
Type of goods or vehicle, approximate value, number of pallets or parcels. For a vehicle: make, year, engine size, VIN.
From and to
Loading and unloading locations and the border crossing if you already know it (Dover–Calais, Hull–Rotterdam, Eurotunnel).
When and how
Transport date and who is carrying it: your own van, a forwarder, a courier, a container. Businesses — include your EORI number if you have one.
FAQ
Frequently asked questions
What details should I include in my enquiry?
Ideally: what you are moving (type of goods, approximate value, number of pallets or parcels), from where to where, when, and who is carrying it (own vehicle, forwarder, courier). Businesses — your EORI number if you already have one. For a vehicle: make, year, engine size and VIN. The fuller the description, the faster we can quote and list the documents.
How quickly do you reply?
We work Monday to Friday, 9:00–17:00 UK time, and usually reply the same working day. Messages sent in the evening, at weekends or on UK bank holidays are handled on the next working day. For urgent matters, message us on WhatsApp.
Do you help private individuals?
Yes. We help private clients with, among other things, relocation goods from the UK and car customs clearance from England. Tell us what you want to move and when, and we'll explain which procedure applies.
Can I send photos or scans of my documents?
Yes — by email to info@agencjacelna.uk or via WhatsApp. Clear photos of the invoice, CMR consignment note or vehicle registration document are usually enough for an initial assessment. If the declaration needs further documents or originals, we'll tell you upfront.
How much does customs clearance cost?
It depends on the type of declaration, the number of commodity lines and the route. Indicative costs are on how much UK customs clearance costs; we give an exact quote once we have a description of the shipment.